Information and knowledge management

Information management is identifying, locating and storing the information your organization needs to plan ahead, carry out its daily functions, and making sure the information is easy to access and stays up-to-date.

Managing knowledge addresses how you can extract or embed in your organization the expertise of your staff.  Knowledge management also concerns the acquisition of new knowledge through training or identifying new staffing needs.

The diagram below shows a visual representation of how unstructured information can become knowledge and even wisdom, meaning expertise and practical application of that expertise to meet your organizational objectives.

Implicit learning, as shown in the diagram, is the potential for discovery and insight as if by accident, which can occur when people doing a particular job reflect on how to do it more efficiently, or how to innovate on underlying principles.

Explicit knowledge is the kind that can be readily transmitted through manuals or training, while tacit knowledge is a kind of individual expertise that comes from both doing and learning new things that might seem completely unrelated, but that hone skills and capabilities through new connections between disparate pieces of information and variations on professional practices.

Why is this important for your organization?

Having the right information at the right time helps organizations to be agile, adapting to changing market or client demands more rapidly than competitors, and developing innovative new solutions before others have even begun to think about the issues you have already mastered.

A successful information and knowledge management organizational culture also ensures that no one ever has to re-invent the wheel when it comes to tackling complex tasks and addressing difficult demands, because your people can access and adapt elements of previous successes. 

Sometimes this extends to gathering intelligence on what competitors and other organizations have done to work out how your people might have done it better, or how you might incorporate what has worked for others in your own activities.

How can I help you manage information and knowledge

Every organization has different needs, but some common ways to manage information and knowledge are to audit what you have, identify gaps in what you need, developing strategies to fill those gaps, and then designing ways to store information for easy access, and to extract knowledge not already documented.

I can help you do all of this, bringing to the tasks at hand the expertise necessary to develop your information and knowledge management plan, and to help implement that plan.  My Business process management, enterprise architecture, and project management skills all come into play to make this an efficient and transparent effort.

I can also facilitate the establishment of regular knowledge sharing and discussions on how to develop existing expertise into new knowledge for competitive advantage and client satisfaction.

In addition, I am accredited (Certificate IV, Training and Assessment, 40116) to design, deliver, and assess vocational education and training programmes, recognized in the national vocational training accreditation framework, either as a full certification course, or through units of competency counting towards such a certification.

I also have experience in designing and delivering or facilitating workshops and seminars designed to share knowledge and build on it for organizational advantage.

If this sounds interesting, contact me to discuss your specific needs.