Arling & Chun on knowledge creation

Arling, P.A., & Chun, M.W.S., (2011). Facilitating new knowledge creation and obtaining KM maturity. Journal of Knowledge Management, 15(2), 231-250.


GENERATIVE KNOWLEDGE: Double loop learning is learning the currently unknown (p. 231); generative learning is incremental problem solving within existing knowledge frameworks (p. 232).

KNOWLEDGE: relational (shared values & beliefs) and context-specific (p. 232). Mentions explicit and tacit knowledge.

NONAKA: socialization; combination; externalisation; internalisation of information as methods.

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Choo on information culture

Choo C.W. (2013). Information culture and organizational effectiveness. International journal of Information Management 33(5), 7775-779. doi: 10.1016/j.ijinfomgt.2013.05.009

MANAGE: information culture must be deliberately managed as strategic goal.

SIX PRINCIPLES: integrity; formality; control (information used to monitor and manage performance); transparency (willingness to report and learn from mistakes); sharing; and pro-activeness (pp. 775-776). Control seems to be the prevalent factor I have observed. Information culture is NOT valued in itself.

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Corsar on ‘Improving information management’

Corsar, G. (2011). Improving information management. Chemical Engineering 118(3), 34-38.

FRONT-END LOADING: Perennial problem in project management generally (p. 34) and definitely in all projects I’ve ever observed or participated in.

TURNOVER: Chemical engineering/construction phases arbitrary but easily translated to IT. Vendor and contractor management equivalent to engineering contractor management. Vendor and contractor management should include the overlap proposed by Corsar.

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Management & philosophy

Management (as engineer)

Detlor, B. (2009). Information management. International Journal of Information Management 30(2010), 103-108.
Information management: a lot of repetition about ‘efficient’ and ‘effective’, also ‘competitively’ and ‘strategically’. This is all meaningless management-speak used mostly by people who don’t understand what these terms mean. ‘… better accomplish their tasks and become better informed’ (p 103.) This is all a technocratic kind of determinism according to which people are worker ants and outcomes are pre-determined in the classical engineering sense (as in Rittel &Webber’s critique of wicked problems).
Information lifecycle: create > acquire > organise > store > distribute > use. Not all perspectives recognise the functions for identifying needs in the first place, and the management of information needs.
Design: sometimes information needs are matched to design and delivery of information systems.
Information as resource: [recognising competitive or strategic advantages arising from information management is one thing, getting others to understand and act accordingly is quite another.]
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