Arling, P.A., & Chun, M.W.S., (2011). Facilitating new knowledge creation and obtaining KM maturity. Journal of Knowledge Management, 15(2), 231-250.
GENERATIVE KNOWLEDGE: Double loop learning is learning the currently unknown (p. 231); generative learning is incremental problem solving within existing knowledge frameworks (p. 232).
KNOWLEDGE: relational (shared values & beliefs) and context-specific (p. 232). Mentions explicit and tacit knowledge.
NONAKA: socialization; combination; externalisation; internalisation of information as methods.
WORKSHOPPING: New knowledge creation framework through multiumedia workshopping approach (images, video, text, feedback) (p. 235).
PRATT WHITNEY ROCKETDYNE (PWR): Organisational & departmental databases (p. 236); library services, Rocketdyne operations support centre (collection of previous theoretical/base work); mentoring programme; technical seminars; online dialogue with subject matter experts through AskMe; GoldFire (semantic search of all databases); internal blogs.
PERSONAL: Seminars found to be most effective (p. 245), AskMe only worked because of feedback mechanisms [peer review function?].
NONAKA ELEMENTS: all need to work together at once [is this really possible in smaller organisatioons?].
PROPOSED NEW MODEL: Four phases –
Phase 1 – combining strategies
Phase 2 – Encode and store information
Phase 3 – Combine and disseminate
Phase 4 – Generative knowledge creation
LESSONS LEARNT: Pay attention to details to begin with; adopt holistic approach to how everything interrelates; benchmark/measure internally and outside organisations; share insights as well as information with outliers/regions (p. 248).