Arling & Chun on knowledge creation

Arling, P.A., & Chun, M.W.S., (2011). Facilitating new knowledge creation and obtaining KM maturity. Journal of Knowledge Management, 15(2), 231-250.


GENERATIVE KNOWLEDGE: Double loop learning is learning the currently unknown (p. 231); generative learning is incremental problem solving within existing knowledge frameworks (p. 232).

KNOWLEDGE: relational (shared values & beliefs) and context-specific (p. 232). Mentions explicit and tacit knowledge.

NONAKA: socialization; combination; externalisation; internalisation of information as methods.

WORKSHOPPING: New knowledge creation framework through multiumedia workshopping approach (images, video, text, feedback) (p. 235).

PRATT WHITNEY ROCKETDYNE (PWR): Organisational & departmental databases (p. 236); library services, Rocketdyne operations support centre (collection of previous theoretical/base work); mentoring programme; technical seminars; online dialogue with subject matter experts through AskMe; GoldFire (semantic search of all databases); internal blogs.

PERSONAL: Seminars found to be most effective (p. 245), AskMe only worked because of feedback mechanisms [peer review function?].

NONAKA ELEMENTS: all need to work together at once [is this really possible in smaller organisatioons?].


Phase 1 – combining strategies

Phase 2 – Encode and store information

Phase 3 – Combine and disseminate

Phase 4 – Generative knowledge creation


Arling's & Chun's model (p. 247).
Arling’s & Chun’s model (p. 247).


LESSONS LEARNT: Pay attention to details to begin with; adopt holistic approach to how everything interrelates; benchmark/measure internally and outside organisations; share insights as well as information with outliers/regions (p. 248).


Interpellation: Serious researcher/practitioner.
Absences: Examples of how this might work in smaller organisations, non technical/engineering background.
Utility: Excellent engineering-oriented case study to back methodology approach.
Questions: Lifecycle considerations seem to be excluded; are there reasons to consider these? Personalities appear to be excluded; are these not considered important, along with career orientation?